Frequently Asked Questions
Restorya Stays is a local accommodation platform in the Philippines where guests can find stays such as condos, vacation homes, private rooms, resorts, and unique local properties.
Choose your preferred property, select your dates, review the details, and follow the booking instructions shown on the listing.
Some listings may allow instant booking, while others may require host or Restorya confirmation before the reservation is finalized.
Prices may change depending on dates, number of guests, length of stay, cleaning fees, security deposit, and extra services. Please review the final booking details before confirming.
Payment methods may vary per listing. Common options may include GCash, bank transfer, Maya, card payment, or other approved payment channels.
Some properties may require a reservation fee or partial payment to secure your dates. The remaining balance will be shown or communicated before check-in.
Some properties require a refundable security deposit. It will be returned after checkout, subject to unit inspection and no damages, missing items, or rule violations.
Check-in and check-out times vary per property. Please check the listing details or booking confirmation for the exact schedule.
Yes, but approval depends on availability. Additional charges may apply depending on the property.
Guests are usually required to provide a valid government-issued ID and complete any building or property registration requirements.
Extra guests may be allowed depending on the property’s maximum capacity and house rules. Additional guest fees may apply.
This depends on the property policy. Some listings count children as part of the total guest capacity, while others may allow young children without extra charge.
Pet policies vary per property. Please check the listing before booking. Extra fees or conditions may apply if pets are allowed.
Visitor rules depend on the property or building policy. Some properties only allow registered guests, while others may allow visitors with approval.
Most properties are non-smoking unless stated otherwise. Smoking inside the unit may result in cleaning fees, penalties, or deposit deductions.
Parties and events are only allowed if clearly stated on the listing. Guests must follow quiet hours, building rules, and property policies.
Amenities vary per property. Some listings include free access, while others may require registration, limited slots, or separate fees.
Most listings include Wi-Fi, but speed and reliability may vary. Please check the listing details before booking.
Parking depends on the property. Some listings offer free parking, paid parking, or nearby parking options.
Cooking is allowed only if the property includes a kitchen or cooking amenities. Some properties may have limited cooking rules.
Guests are responsible for damages, missing items, or violations during their stay. Costs may be deducted from the security deposit or charged separately.
Cancellation policies vary per property. Some bookings may be flexible, while others may be non-refundable or allow rescheduling only.
Rescheduling depends on the property policy and availability. Some bookings may allow rescheduling if requested within the allowed timeframe.
You can contact us through our website, official social media pages, or the contact details provided in your booking confirmation.
Yes. Property owners, hosts, and accommodation operators may apply to list their properties on Restorya Stays, subject to our review and approval.
To maintain the quality and positioning of our platform, listed properties must have a minimum nightly rate of ₱2,500. This also helps hosts avoid competing solely by lowering prices, as commonly seen on other OTAs, and instead focus on property quality, guest experience, and overall value.
You may list condos, apartments, houses, private rooms, vacation homes, resorts, villas, cabins, farm stays, beach houses, and other guest-ready accommodations.
Yes. Listings should be guest-ready and must include the basic essentials needed for a comfortable stay.
You will need to provide property details, location, photos, pricing, guest capacity, amenities, house rules, check-in details, and availability.
No. Listings may be reviewed to ensure they are suitable, accurate, and ready for guests before being published.
Yes. Hosts can manage their own pricing, including nightly rates, weekend rates, discounts, promos, and seasonal pricing.
Restorya may also provide pricing suggestions to help improve booking performance, but the final pricing decision will remain with the host unless a different agreement is made.
Yes. Hosts should keep their availability updated to avoid double bookings and guest issues.
This depends on the listing setup. Some properties may be fully managed by Restorya, while partner-hosted listings may require the host to assist with guest communication.
Cleaning responsibility depends on the agreement. Some hosts manage their own cleaning, while others may coordinate with Restorya if management support is available.
Check-in and check-out setup depends on the property. Hosts may use self check-in, meet-and-greet, front desk assistance, or another approved process.
Yes, but you must keep your calendar updated to avoid double bookings.
Yes. Approved listings may be promoted through Restorya’s website, social media, direct booking channels, and marketing campaigns when applicable.
Clean photos, accurate details, fair pricing, good location, complete amenities, clear house rules, and a guest-ready setup improve your chances of approval.
Yes. Hosts may request to deactivate or remove their listing, subject to any active bookings or existing agreement terms.
Guests are responsible for damages, missing items, or rule violations during their stay. We strongly advise hosts to set up a security deposit for their listing before accepting bookings. This gives added protection and allows damage-related costs to be reviewed and deducted when needed.
Hosts should report any damage immediately with clear photos, proof, and estimated repair or replacement costs so the issue can be handled properly.
Professional photos are not required, but clear, bright, and accurate photos are strongly recommended. Better photos help guests trust the listing and can improve booking performance.
The host provides the house rules, but Restorya may help organize and present them clearly for guests. Rules should include guest capacity, visitors, pets, smoking, parties, check-in, and checkout policies.
Yes. Hosts may require a refundable security deposit depending on the property type, risk level, and house rules. This should be clearly stated before the guest confirms the booking.
Yes. Hosts may offer weekday deals, long-stay discounts, early bird promos, or seasonal offers to help increase bookings during slower dates.
Booking payments will be processed through Restorya Stays, and the host payout will be automatically sent to the host’s registered payout account, similar to how payouts work on major booking platforms.
Restorya’s 10% commission and any applicable platform-related fees will be deducted before the remaining host payout is released. Payout timing and payment method will be shown or discussed during host onboarding.
Not at the moment. Restorya Stays is still in the development stage, so we do not currently provide host/property insurance for partner listings.
For added protection, we strongly advise hosts to set up a security deposit before accepting bookings. This helps protect the property in case of damages, missing items, or house rule violations during a guest’s stay.